idola Platform Privacy Notice

This page describes what we collect when you use idola and how we keep that data protected. Your account information, transaction history, and device details are stored securely on our servers. We process this data only to deliver our service, verify your identity, settle your transactions, and comply with local law.

We at idola do not sell your personal information to third parties. We share data only with payment processors, identity-verification partners, and legal authorities where required by jurisdiction. Our privacy commitments are the same whether you access idola on Android, iOS, or desktop — the principles remain consistent across all platforms.

If you have questions about how we handle your data, contact our support team through your account. We respond to privacy inquiries during standard business hours in English and Indonesian.

What We Collect on idola

When you open an account on idola, we collect your email address, full name, date of birth, and phone number. During identity verification, we ask for a photo of your ID card and a selfie to confirm you are who you claim to be. We store these documents securely and do not share them with third parties except where required by law.

We also collect your payment information — the bank account or e-wallet details you provide when you deposit or withdraw. We do not store full card numbers or passwords; our payment partners handle that encryption. We record every transaction you make on idola: deposits, withdrawals, game activity, and settlement outcomes. This transaction history is tied to your account and remains accessible to you at any time.

On your mobile device, we collect information about your device type, operating system version, and app version. We use this data to optimize performance on Android and iOS and to troubleshoot technical issues. We also track your IP address and approximate location (country and region level only) to detect fraud and comply with jurisdiction restrictions.

How We Use Your Data on idola

We use your personal information to verify your identity, process your deposits and withdrawals, settle game outcomes, and provide customer support. When you contact our support team, we keep a record of your conversation so we can resolve your issue and refer back to it if needed.

We analyze transaction patterns to detect suspicious activity — for example, rapid deposit-and-withdrawal cycles or unusually large transactions that may indicate fraud or money laundering. If we detect such patterns, we may freeze your account temporarily and request additional verification. This is a standard security practice across all online financial platforms.

We use your email and phone number to send you account notifications: login alerts, withdrawal confirmations, and important policy updates. You can adjust notification preferences in your account settings. We do not send marketing emails unless you opt in.

Third-Party Processors and Data Sharing

We work with payment processors to handle deposits and withdrawals. When you choose DANA, e-wallet, mobile banking, local payment, or online payment, your transaction data is shared with that provider's systems. We also use identity-verification services to confirm your ID during account setup. These processors operate under their own privacy policies, which we encourage you to review.

Our servers may be located outside Indonesia. Data stored on servers in other jurisdictions remains subject to our privacy commitments, but may be subject to local law in that jurisdiction. If you have concerns about data location, contact our support team.

We do not share your data with marketing partners, data brokers, or advertisers. We share information with law enforcement or regulatory authorities only when required by court order or legal obligation. We will notify you of such requests unless prohibited by law.

Cookies and Tracking on idola

We use cookies to keep you logged in on idola and to remember your preferences. These are session cookies (deleted when you close your browser) and persistent cookies (stored for up to 12 months). We do not use cookies for tracking or profiling beyond what is necessary to operate the platform.

Our mobile app does not use cookies in the traditional sense, but we do use device identifiers to track app performance and crash reports. You can disable this in your device settings.

Your Rights and Data Access on idola

You have the right to access, correct, or delete your personal data on idola. To request a copy of your data, contact our support team with your account email. We will provide a complete export of your account information, transaction history, and stored documents within a standard verification window.

You can update your email, phone number, and other account details directly in your account settings. If you wish to delete your account entirely, contact support. We will close your account and delete your personal data within a standard window, except where we are required by law to retain records (typically for anti-money-laundering compliance).

We at idola treat your privacy as a core responsibility. Your data is encrypted, your transactions are recorded, and your rights are protected.

Policy Updates and Contact

We may update this privacy notice from time to time to reflect changes in our service or changes in law. We will notify you of material changes via email at least 30 days before they take effect. Continued use of your idola account after the notification period means you accept the updated policy.

If you have questions about our privacy practices, contact our support team through the Help section in your account. We are available in English and Indonesian via live chat, email, and phone during standard business hours. For urgent privacy concerns, you can also reach us at our Jakarta office during regional business hours.

Our commitment to privacy extends across all regions where idola operates. Whether you access our platform during Liga 1 season, Piala AFF tournaments, or Idul Fitri holidays, your data protection remains consistent. We apply the same security standards to all users, regardless of payment method — e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet.

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